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Returns & Exchanges

Returns Policy

Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order for any item purchased from BUZZARDS for a full refund.

Order cancellations must be made via email to buzzards.co@post.com within 14 days of the day after you receive the goods. However, if your order has already been processed and shipped, you will be liable for returning the order. If you receive a damaged item please contact customer services immediately. Do not return your item without making us aware of the issue. 

 

Refunds and Exchanges

Fill in the Returns Form and include it with your returned item(s) within 14 days of receipt. Any returns received after this period may be rejected. If you’re unsure of whether you’re eligible to return an item, please contact our support team by emailing buzzards.co@post.com

The customer must cover all returns costs unless otherwise instructed by a member of our support team.

You as the customer, are liable for your parcel until the moment it reaches BUZZARDS. We recommend sending returns via recorded delivery to avoid any issues with your return reaching us.

Refunds are issued against the original payment method used on your order and will usually reach you within 3-5 working days of BUZZARDS processing and confirm your return. Please allow up to 7 working days for us to process and confirm. 

Exchanged items will be dispatched on our standard delivery service free of charge within 7 working days of your return being processed. If there is an issue with your return, you will be contacted by email.

Any exchanges must be for products of equal or lesser value.  If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit. If a product you are requesting is out of stock, you will be issued store credit for that product.  Please list alternative options on the RETURNS FORM.

Please Note:
  • You MUST take reasonable care of the item(s) purchased
  • We CANNOT accept returns or exchanges on underwear or socks for hygiene reasons
  • We CANNOT accept returns or exchanges on any items that have been washed
  • ANY items returned covered in animal or human hair will NOT be accepted
  • ANY items which are discontinued and no longer sold on the website CANNOT be returned for exchange or refund
  • ANY items found to have a distinct smell (deodorant, aftershave, body odor etc.) will not be accepted
BUZZARDS has the right to refuse a return should it not follow our returns guidelines.
 

Faulty Items

If you believe your product is defective due to a manufacturing fault, please contact our customer support team via email on buzzards.co@post.com.
You will be asked to send photos of the fault, this is to simply speed up the process of rectifying the issue you're having. The cost to return the item, if deemed faulty, will be covered by BUZZARDS
 
Any faulty items must be returned within 30 days of your original purchase date unless otherwise instructed by our support team. 
 

Exhibition Returns 

Any BUZZARDS products purchased from an exhibition are eligible for store credit with the provision of a digital receipt.

Bespoke and Customized Items

Bespoke and Customized Items are non refundable